Q.
What forms of payments do you accept?
A.
We accept credit cards through 2Checkout
and PayPal (verified/confirmed email accounts
only). We run coupons
from time to time and also accept them.
Note, if you use a PayPal eCheck, your template
download link will be sent to you once your
eCheck has cleared and the funds have been
deposited into our PayPal account. You can
also arrange for you to pay with Western
Union and Postal Money Orders. If you need
any of these special payment arrangements
please contact
us.
Q.
My order did not pass the verification process
but I still want the template. Is there
anything that I can do?
A.
In some instances we will accept a Western
Union payment. Contact
us for more information.
Q.
How are the web templates delivered?
A.
Our web templates are delivered via email
within 24 hours (expect to receive your
template in an hour or less during business
hours). All orders are processed manually
and checked for fraud prior to the web templates
download link being emailed to the customer.
Telephone verification is necessary on most
orders. If your order appears to be fraudulent
it might take longer than 24 hours to verify.
Q.
What will I receive when I order a template?
A.
All of our templates come in a zip file
format containing the html pages and graphics
used to create the template. We recommend
Winzip to unzip the zip file contents. You
might also receive fonts, fireworks png
file, flash source file, or flash swf file.
Please check the template description to
see what files you will receive. Most of
our templates also come with instructions
on how to edit the web template. The templates
do not contain any programing or databases.
Q.
Do you offer a warranty?
A.
The templates are provided "as is" without
warranty of any kind, either expressed or
implied. You are buying a template that
can be turned into a web site. You are responsible
for adding or editing your own website's
content (e.g. text, photos, etc.) to the
template yourself. If you are not familiar
with using web templates, our means of support
will be limited to instructions provided
with the template and basic email support
on setting up the template. If you need
help with html, checkout our HTML tutorial.
If you are having trouble setting up a template,
please request a quote
for us to add in your content to a template
for you. In no event shall Hoover Web Design
be liable for any damages including, but
not limited to, direct, indirect, special,
incidental or consequential damages or other
losses arising out of the use of or inability
to use the templates from Hoover Web Design.
Q.
What kind of support do you offer?
A.
Just about all of our web templates have
detailed instructions included with them
to tell you how to set up your web site.
If you run into problems email support is
available. Please note we only offer support
for setting up our web templates as shown
in the sample. If you need help with web
design technology (html coding, programming
flash, etc.), check out our web
site resources which contain webmaster
tutorials, webmaster how to's, html and
flash Sitebuilders, free sound wavs, web
site design articles, and much more!
Q. The template description
says the template is "sliced"
what does this mean? 
A.
This means the template is cut up into small
pieces that are grouped together to form
a complete homepage. For an example of a
sliced template, download one of the free
web templates.
Q.
It's been like 2 days and I still haven't
received my template?
A.
If it's been over 24 hours and you have
not heard anything from us, there is a probably
a problem with your email account. A few
customers with AOL accounts run into this
problem. Kindly send us an email from the
account you placed your original order with
and let us know of an alternate email address
(from another domain) that we may contact
you at.
Q.
I lost my template, can I download it again?
A.
Yes, but you will have to pay a download
link reactivation fee. Contact
us for more information.
Q.
Do you offer instant download?
A.
No we do not.
Q. Can I purchase a template
for use in my sitebuilder application? I'll
let you know when I sell a template to purchase
licenses for each template that I sell.
A.
No, this violates our license agreement
and constitutes reselling our web templates.
Q. Can I purchase a web
template and post it for sale on my web
site? I'll let you know when I sell the
template to a customer and will buy a link
removal at that time.
A.
No, this violates our license agreement
and constitutes reselling our web templates.
Q.
How are the templates designed?
A.
Our Web templates are designed with Macromedia
Dreamweaver and optimized for PC's running
Internet Explorer Version 4 or greater.
Some templates allow you to make modifications
to the designs. Others don't. This would
depend on the template so if you have specific
requirements for a template, please ask
before you make a purchase.
Q.
Where do the graphic come from that are
used in the templates?
A.
The graphics used in our templates are all
royalty free and come from a variety of
sources. The great majority of the images
come from image disks by Photodisc, Eyewire,
Inmagine, Idreamstock, Corbis, Hemera, etc.
Some of the images are drawn by our staff
and other were taken by our staff with a
digital camera.
Q.
Can I add a shopping cart to the templates?
A.
Generally speaking yes. You would just place
your buy me or add to cart buttons/product
image in the text area of the web template.
Hoover recommends using 2Checkout
or PayPal with our templates.
Q.
Are Photoshop PSD source files included
with the templates? Can I change the images
on the templates?
A.
Unless otherwise stated, Photoshop
PSD source files are not included with the
templates. The template description tells
you what you will receive if you purchase
a template. The html pages are sliced and
you will receive .gif or .jpg graphic files
along with all of the necessary html files
needed to use the web template. In some
cases (not many) you might be able to change
the images on the template but you should
ask first. If you like a template but want
to change an image, the fonts or colors,
you should request that the template be
customized
for you.
Q.
Can I use Front Page to edit the templates?
A.
Yes. It's extremely easy to add your content
to a template with FrontPage.
We have created a short
tutorial that shows you step by step
how to edit a web template with Front
Page.
Q.
Can I purchase a template and remove the
link to Hoover Web Design if I did not pay
for link removal?
A.
No, you shouldn't do this. We do regular
Internet searches for our web templates
and if we find them on sites that are not
registered with us as having purchased a
template or, are not noted as paying for
link removal we will prosecute the offending
site for Copyright Infringement.
Q.
I bought a template a while ago and did
not want to pay for link removal until the
site was set up on the Internet. Can I pay
the link removal fee now?
A.
Yes, visit our link
removal payment page. The link removal
is equal to the cost of the web template.
The template prices change from time to
time so make sure you pay the same price
as you paid for the web template.
Q.
I don't have a web page editor or a graphic
editor. Can you give me one?
A.
Sure, we can give you a copy of FrontPage
Express, a freeware html editor similar
to FrontPage.
If you'd like to buy a html editor we recommend
Dreamweaver
or FrontPage.
The templates were created using Dreamweaver.
Q.
I want to buy a web template but don't have
web design knowledge. Can you add my text
and graphics inside of the template for
me?
A.
Yes, please assemble your text and anything
that you want to be included in your web
site and request a free quote.
Q.
I bought a template and it is assigned to
one domain, but I would like to use it on
another domain. 
A.
No problem, delete the template from the
first domain and contact
us with the new domain that the template
is to be assigned to. If you want the template
to be on two domains, you will need to buy
an additional license. We may be able to
give you a discount on this.
Q.
What's the best way to search for a template?
A.
Use our template search engine. Type in
one keyword and hit Enter. Make sure your
keyword has more than 3 letters as the engine
will pick up all instances of the word you
typed in. For example if you type in car,
templates with keywords like daycare and
cards will also come up because "car"
is in both words.
View
web templates by popular categories!
Q.
I am a web designer, can I use one of your
templates for a customer?
A.
Yes, you may. If you choose a linkware license
use the following convention on your customers
page:
Web Site Design by Your Web
Design Firm
Web Template by Hoover
Web Design
Q.
I am a web designer, can I purchase a web
template and post it on my site as a web
design that I offer to my clients. I will
design the site myself and I understand
that I will have to get a separate license
for each web site that I build.
A.
Absolutely not. This violates the license
agreement. You can not redistribute Hoover
Web Design templates in this manner. We
would have no way of knowing whether you
are purchasing a template for each customer
site you sell.
Q. I am a web designer. Can
I get a preview of a template without your
watermark? I would like to discretely show
it to my client?
A.
Yes, we can send you a thumbnail image of
a template (inside and outside page) without
our watermark for a small fee. Click
here for more information.
Q.
Can I buy a template and put it on any number
of web sites that I want?
A.
No, you would have to purchase additional
licenses for each website that you install
the web template on.
Q.
Can I copy your template images and show
them on my website for clients to choose
from?
A.
No, you may not copy our images and save
them to your server. You may link to our
site if you need to, but that's it. Do not
link directly to our images or copy our
text. No page or image on the Hoover Web
Design web site should be copied or saved.
Every page and every graphic is copyrighted
material. For those that commit copyright
infringement your web host will be notified
and this is a violation of the Terms of
Service for most hosts. It's not worth losing
your web hosting so don't do it.
Q.
Can I buy a template from your site and
resell it?
A.
The only templates that may be resold with
our permission are our resellable
web templates. Selling other Hoover
Web Design templates is strictly prohibited.
Q. Can I download your web site and view
it off line?
A.
No, absolutely not. This violates our copyright.
Text and graphics created by Hoover Web
Design are not to be redistributed in any
manner whatsoever. Off-line readers are
not allowed on our web site and those who
use them will be banned.
Q. Do you have any general instructions
for using Hoover Web Templates?
A.
Sure, click
here for general instructions. Instructions
specific to individual web templates will
be provided with the web templates zip file,
if available.
Q. Do you have resellable web templates?
A.
Yes, you can sell professional web page
templates from your web site and keep 100%
of the profit. If you can send email you
can make money!
Q.
Are there any alternatives to Online Shopping?
A.
If you prefer not to pay for your purchase
online, we accept postal money orders.
-
Place the items you wish
to purchase into the credit card shopping
cart.
-
Click on the "Show
Cart" button.
-
Select "Print"
from your browser navigation bar
-
Mail in the printed page
along with your email address, telephone
number and postal money order to Hoover
Web Design.
-
You will also need to
fill out our template
agreement form. Please note in the
comments that you are mailing in your
payment.
Your order will be shipped
(download link emailed to you) as soon as
we receive your money order. Note if you
wish to purchase a link free license for
a web template, you must include this fee
in your postal money order. Check the template
description to see if this link removal
fee applies to your web template purchase.
If you have any questions about alternative
shopping methods, just email
us.
If your question is not
answered here, please contact
us.
